Privacy Policy

Effective Date: 1st January 2025

At Solato Smart Solutions, a subsidiary of Solato Smart Private Limited, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, use our services, or interact with our team.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, contact number, email address, CNIC, residential/commercial address, emergency contact, billing details, etc.
• Technical Information: IP address, browser type, device information, cookies, and usage data when you access our website.
• Project Information: Energy consumption details, property/site data, system design requirements, and financing preferences.
• Employment & Recruitment Information: CVs, qualifications, employment history, and references (if applying for a job).

2. How We Use Your Information

We use the collected information for purposes including:

• To provide and install solar and smart energy solutions.
• To process quotations, agreements, and payments.
• To offer customer support and after-sales services.
• To share updates about products, promotions, and company news (with your consent).
• To comply with legal, regulatory, and financial obligations.
• To improve our website performance, security, and user experience.

3. Data Sharing and Disclosure

We do not sell or trade your personal information. However, we may share information with:

• Authorized Service Providers & Partners: For installation, financing, or maintenance purposes.
• Financial Institutions/Leasing Companies: When you opt for bank financing or rental agreements.
• Government or Regulatory Bodies: If required by law, court order, or regulatory compliance.
• Internal Employees & Consultants: Only those authorized to carry out business-related tasks.

4. Data Protection and Security

We implement strict security measures to safeguard your personal information, including:

• Encrypted storage and secure servers.
• Restricted access to sensitive data.
• Regular monitoring and compliance with data protection standards.

However, while we take all reasonable precautions, no method of transmission over the internet is 100% secure.

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5. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

• Improve site functionality and user experience.
• Analyze traffic and usage trends.
• Personalize content and marketing.

You may disable cookies in your browser settings, but some features may not function properly.

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6. Your Rights

As our valued customer, you have the right to:

• Request access to your personal data.
• Ask for correction or updates to your information.
• Request deletion of your data, subject to legal obligations.
• Opt-out of marketing communications at any time.

7. Third-Party Links

Our website may contain links to third-party sites (e.g., banks, financing institutions). We are not responsible for the privacy practices or content of these websites.

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8. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

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9. Contact Us

For questions or concerns regarding this Privacy Policy or your data, please get in touch with us:

Solato Smart Private Limited
Plot 206, East Service Road, I-10/3, Islamabad
Email: [email protected]
Phone: 051-6123642

Note: At Solato Smart Solutions, your privacy and trust are our top priority.