Privacy Policy

1. About This Privacy Policy

Solato Smart Private Limited (“Solato”, “we”, “us” or “our”) respects the privacy of its customers, prospective customers, business partners, website visitors, employees, job applicants and other individuals who interact with us.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information through www.solato.io, our offices, digital platforms, communications and services.

Solato Energy, Solato Smart Home, Solato Smart Technologies, Solato Consultancies and Solato Shop are brands of Solato Smart Private Limited and are not separate legal entities unless expressly stated otherwise.

For purposes of this Privacy Policy, Solato Smart Private Limited is the company responsible for personal information collected through these brands.

This Policy is intended to operate in accordance with applicable laws of Pakistan and generally accepted principles of responsible data handling.

2. Scope of This Policy

This Privacy Policy applies to personal information collected in connection with Solato’s activities, including:

• Solar energy and energy-storage solutions;
• Power Purchase Agreements (PPAs);
• Commercial, industrial and residential solar projects;
• EV charging solutions;
• Smart Home and automation services;
• Technical and business consultancy services;
• Solar care, diagnostics and maintenance;
• Solar insurance facilitation;
• Financing facilitation;
• Solato Shop and product enquiries;
• Website enquiries, marketing and customer communications;
• Recruitment and employment applications.

Third-party banks, insurers, manufacturers, payment providers, technology platforms and other independent service providers may have their own privacy policies. Their handling of personal information is governed by their respective policies and applicable law.

3. Information We May Collect

The information we collect depends on how you interact with Solato.

A. Identification and Contact Information

This may include:

• Name;
• Telephone/mobile number;
• Email address;
• Residential or business address;
• Company name and designation;
• CNIC or other identification information where reasonably required for contractual, financing, insurance, regulatory or verification purposes.

We do not intend to collect identification documents such as CNICs where they are not reasonably necessary for the relevant service or transaction.

B. Project and Energy Information

For solar, energy, consultancy, automation or related services, we may collect:

• Electricity bills and energy-consumption information;
• Property or site details;
• Roof, building and electrical-system information;
• Load profiles and electricity requirements;
• Proposed system specifications and designs;
• Photographs, drawings or site-survey information;
• Equipment information;
• Maintenance and performance information;
• Financing or PPA preferences.

C. Financial and Transaction Information

Where relevant, we may collect or process information relating to:

• Quotations and purchases;
• Payment status;
• Invoices and transaction records;
• Financing applications;
• Bank-financing preferences;
• Insurance requirements;
• PPA or contractual arrangements.

Where financing, insurance or payment services are provided by third parties, those organizations may collect additional information directly from you under their own policies and terms.

D. Smart Technology and Device Information

Where Solato provides solar monitoring, Smart Home, EV charging or connected technology services, relevant systems may generate information such as:

• Equipment status;
• Energy production and consumption;
• Battery performance;
• System alerts;
• Device identifiers;
• Configuration and diagnostic information.

Where a device, application or cloud platform is operated by a third-party manufacturer or technology provider, that provider’s privacy policy may also apply.

Solato will only access device or monitoring information to the extent reasonably necessary to provide, maintain, diagnose or support the relevant service, or where otherwise authorized.

E. Website and Technical Information

When you use our website or digital services, certain technical information may be collected automatically, including:

• IP address;
• Browser and device type;
• Operating system;
• Pages visited;
• Date and time of visits;
• Website interaction information;
• Referral source;
• Cookie and similar technology identifiers.

F. Communications

We may retain information contained in communications with us through:

• Email;
• Telephone;
• Website forms;
• WhatsApp;
• Social media;
• Customer-support channels;
• Meetings and written correspondence.

G. Recruitment Information

If you apply for a position with Solato, we may collect:

• CV/resume;
• Contact information;
• Qualifications;
• Employment history;
• Professional references;
• Interview information;

Other information voluntarily submitted as part of the recruitment process.

4. How We Collect Information

We may collect information:

• Directly from you;
• Through our website and enquiry forms;
• During site surveys, quotations and project execution;
• Through contractual and commercial relationships;
• Through communications with our team;
• Through authorized financing, insurance, technology or service partners;
• Through connected equipment or monitoring platforms where applicable;
• Through cookies and similar website technologies.

We aim to collect only information reasonably relevant to the purpose for which it is required.

5. How We Use Your Information

We may use personal information to:

Provide Our Services

This includes preparing quotations, conducting surveys, designing systems, installing equipment, providing consultancy, monitoring projects and delivering maintenance or after-sales support.

Manage Contracts and Transactions

We may use information to prepare and administer:

• Customer agreements;
• PPAs;
• Consultancy engagements;
• Purchase orders;
• Financing arrangements;
• Insurance facilitation;
• Warranties;
• Invoices and payments.

Facilitate Financing and Insurance

Where you request financing or insurance, we may provide necessary information to relevant banks, financial institutions, leasing companies, insurance companies or authorized partners with your knowledge or authorization and subject to applicable requirements.

Approval of financing or insurance remains subject to the relevant third party’s policies, underwriting, eligibility requirements and terms.

Provide Customer Support

We may use information to respond to enquiries, provide technical support, process warranty matters, investigate system issues and manage complaints.

Operate and Improve Our Business

We may use information to:

• Improve our services;
• Analyze website performance;
• Improve customer experience;
• Maintain records;
• Conduct internal reporting;
• Develop new products and services;
• Protect our systems and business operations.

Safety, Security and Fraud Prevention

We may use information where reasonably necessary to protect Solato, our customers, employees, systems, equipment and business operations against misuse, fraud, unauthorized access or other security risks.

Legal and Regulatory Compliance

Information may be processed or retained where reasonably necessary to meet applicable legal, regulatory, taxation, accounting, contractual or governmental requirements.

Marketing

With appropriate regard to your preferences, we may use your contact information to communicate information about:

• Solato products and services;
• New solutions;
• Promotions;
• Events;
• Educational content;
• Company news.

You may opt out of marketing communications at any time.

6. Sharing of Personal Information

Solato does not sell personal information.

We may disclose information where reasonably necessary to the following categories of recipients.

Solato Personnel and Authorized Contractors

Information may be accessed by employees, consultants, technicians, installers or contractors who require it to perform legitimate business functions.

Banks and Financial Institutions

Where you request financing or related services, relevant information may be shared with participating banks or financial institutions.

Insurance Providers

Where you request solar insurance or related assistance, relevant information may be shared with licensed insurance providers or other appropriately authorized parties.

Solato Smart Private Limited is not itself an insurer unless expressly stated and appropriately authorized.

Manufacturers and Technology Partners

We may share relevant project, warranty, diagnostic or equipment information with manufacturers, distributors, software platforms or technology partners where necessary to install, support, maintain or warranty products.

Professional and Business Service Providers

This may include:

• Accountants;
• Auditors;
• Legal advisers;
• IT and cybersecurity providers;
• Website hosting providers;
• Cloud-service providers;
• Analytics providers;
• Marketing-service providers;
• Courier or logistics providers;
• Payment-related service providers.

Such access should be limited to information reasonably necessary for the relevant service.

Government, Courts and Regulatory Authorities

We may disclose information where required or permitted by applicable law, court order, lawful governmental request, regulatory obligation or legal process.

Business Reorganization

If Solato undergoes a merger, restructuring, investment, acquisition, sale of business or similar corporate transaction, relevant information may be disclosed to professional advisers and prospective or actual parties to that transaction subject to appropriate safeguards.

7. Financing and Third-Party Services

Solato may facilitate access to financing offered by banks or other financial institutions.

When you elect to apply for such financing:

• You may be required to provide information directly to the financial institution;
• Solato may transmit relevant information with your authorization;
• The financial institution will independently evaluate your application;
• Its own privacy policy and terms will apply to information processed by it.

Solato does not control a third-party financial institution’s independent credit, eligibility or approval decisions.

8. Solar Insurance

Where Solato facilitates access to insurance products, the relevant insurance company or authorized insurance intermediary may require personal, project and asset information.

Insurance policies are issued, underwritten and administered by the relevant licensed insurance provider, subject to its terms, conditions, exclusions and privacy practices.

Solato’s role should not be interpreted as that of an insurer unless expressly stated and legally authorized.

9. Cookies and Analytics

Our website may use cookies and similar technologies for purposes including:

• Essential website functionality;
• Security;
• Remembering preferences;
• Measuring website performance;
• Understanding website traffic;
• Improving user experience;
• Advertising or marketing measurement, where applicable.

Some cookies may be provided by third-party technology or analytics providers.

You may manage cookies through your browser or any cookie-preference tools made available on our website. Disabling certain cookies may affect some website functions.

Where Solato uses non-essential advertising or tracking technologies, we aim to provide appropriate notice and choice.

10. Marketing Communications

You may withdraw from promotional communications at any time by:

• Using an unsubscribe option where available;
• Replying to the communication;
• Contacting Solato using the details below.

Opting out of marketing will not prevent us from sending necessary service, project, transactional, warranty, safety or contractual communications.

11. Storage and International Processing

Solato may use technology, cloud-hosting, software or other service providers whose systems are located inside or outside Pakistan.

As a result, personal information may in some circumstances be stored or processed outside Pakistan.

Where this occurs, Solato will take reasonable steps appropriate to the circumstances to ensure that providers protect information and use it only for authorized purposes, subject to applicable Pakistani law.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or for legitimate legal, contractual, regulatory, accounting, tax, warranty, dispute-resolution or business requirements.

Retention periods may therefore differ depending on the type of information and the relevant relationship with Solato.

When information is no longer reasonably required, we may securely delete, anonymize or otherwise dispose of it in accordance with our procedures and applicable requirements.

13. Information Security

Solato takes reasonable administrative, organizational, physical and technical measures designed to protect information against:

• Unauthorized access;
• Unauthorized disclosure;
• Loss;
• Misuse;
• Alteration;
• Destruction.

These measures may include access controls, password protection, security monitoring, backups, staff controls and other safeguards appropriate to the nature of the information and systems involved.

However, no website, electronic communication, information system or method of storage can be guaranteed to be completely secure.

For this reason, users should also take reasonable measures to protect their passwords, accounts and devices.

14. Personal Information Requests

You may contact Solato to request that we:

• Provide information about personal data we hold concerning you;
• Correct inaccurate or incomplete information;
• Update your contact details;
• Stop sending direct marketing;
• Delete information that is no longer reasonably required;
• Address a concern regarding the way your information has been handled.

Such requests are subject to identity verification and any applicable legal, contractual, security, accounting, regulatory or legitimate record-retention requirements.

Accordingly, we may not always be able to delete information immediately or completely.

Where processing depends specifically on your consent, you may withdraw that consent for future processing, subject to any continuing legal or contractual requirements.

15. Recruitment Information

Information submitted for employment purposes may be used to:

• Assess applications;
• Conduct interviews;
• Verify qualifications or references where appropriate;
• Communicate with applicants;
• Maintain recruitment records;
• Meet applicable employment and legal requirements.

Information provided for recruitment purposes will not ordinarily be used for customer marketing.

16. Children’s Privacy

Solato’s website and commercial services are not primarily directed at children.

We do not knowingly seek to collect personal information directly from children unless reasonably necessary for a legitimate purpose and provided through, or with appropriate involvement of, a parent, guardian or other authorized person.

If you believe that a child has provided personal information to us inappropriately, please contact us.

17. Third-Party Websites and Platforms

Our website or communications may contain links to websites, applications or services operated by banks, insurers, manufacturers, social-media platforms or other third parties.

Solato is not responsible for the privacy, security or content practices of independently operated third-party services.

We recommend reviewing the privacy policy of the relevant third party before providing personal information.

18. Security Incidents

If Solato becomes aware of a security incident affecting personal information, we will investigate the matter and take reasonable remedial measures appropriate to the circumstances.

Where notification to affected persons, authorities or other parties is required by applicable law or otherwise reasonably appropriate, Solato will take appropriate steps.

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our services;
• Technology;
• Business operations;
• Regulatory requirements;
• Applicable law;
• Privacy practices.

The revised version will be published on this page together with an updated “Last Updated” date.

Material changes may also be communicated through other reasonable means where appropriate.

20. Governing Law

This Privacy Policy and Solato’s handling of personal information are subject to applicable laws and regulations of Pakistan.

Nothing in this Privacy Policy is intended to restrict any rights or obligations that cannot lawfully be excluded or limited.

21. Contact Us

For privacy-related questions, correction requests, marketing preferences, concerns or complaints, please contact:

Solato Smart Private Limited
Plot 206, East Service Road
I-10/3, Islamabad
Pakistan

Email: aamir@solato.io
Phone: +92 51 6123642
Website: www.solato.io

Following are our official contact numbers
0330-1522223-4
0333-1127901-4
0336-0033116-9
We are not responsible of any communication through any other contact number. Please don’t provide any information on any other contact number.

Solato Energy, Solato Smart Home, Solato Smart Technologies, Solato Consultancies and Solato Shop are brands of Solato Smart Private Limited.

© 2026 Solato Smart Private Limited. All rights reserved